will be moving to Europe. Can I take my Chi Machine and HotHouse and use
We manufacture both a 110v/60Hz(Item #SS001C2) and a 220V/50Hz (Item #SS001A6)
version of the Chi Machine.
Because the Chi Machine motor does not function well on a transformer,
we don ' t suggest using 110v/60Hz Chi Machine in Europe. We recommend
you acquire the 240V model. The HotHouse is only manufactured in a 110v
version but it can be used successfully in Europe as long as a transformer
of sufficient capacity is used.
Q) Why must I provide my Social Security number
when I make my application as a distributor?
A) The IRS requires it. The IRS requires those in our form of business
to withhold 31% of any commission check when the distributor has not provided
a Social Security number.
Q) Is there a carrying bag specially designed for
the Chi Machine and HotHouse?
A) Yes. We do have carrying bags for the Chi Machine and HotHouse.
Q) I am tax exempt purchaser. I provided all proper
documentation after I had placed an order. Why can't I get a refund of
the tax that was charged me on that order?
A) At the time we processed your order, we had no knowledge about your
tax-exempt status. All orders must be reported and filed with your state
tax department after invoicing. Once filed, orders are not supposed to
be changed. Distributors with tax exempt privilege must provide legible
and complete documentation at the time the order is placed.
Q) I place my order from abroad. Do I have to pay
A) Yes. we will only collect shipping fees. Customers are themselves responsible
for paying duties, which vary from country to country.
Q) I lost my HotHouse warranty card; can you mail
me another one?
A) All information about your purchase is recorded in our computer system.
The one-year warranty will be in effect from the date of purchase. Sending
us the card is not necessary.
Q) Can I watch TV or chat while swinging with "The
A) No, while using the machine you have to concentrate. Distractions will
reduce the effectiveness.
Q) I have just had surgery. Can I use the "Chi
A) No. You can not use it unless the wound is closed and healed. In addition,
neither can it be used during early pregnancy or shortly after spontaneous
Q) Why do you have to remain lying still for two
or three minutes after using "The Chi Machine®?"
A) When the "Chi Machine stops, it is highly recommended that you
not immediately get up.
Q) Has the value of the "Chi Machine "
been verified as a health appliance by any recognized agency?
A) Yes, it has. It has been verified and certified by Japan's Medical
Affairs Bureau. Moreover, it has been patented in many countries.
Q) Does the "Chi Machine" have a satisfaction
and after-sales guarantee?
A) All Chi Machines that were purchased after April 15th, 2000 will have
our new extended warranty of 2 years.
Q) I requested a refund on my charge card. How long
does it take to show?
A) After return is made, charge card statement should reflect adjustment
5-7 days later.